Every conversation.
Analysed. Understood.
IQAS combines trusted human-led intelligence with machine-driven scale — evaluating 100% of your contact-centre interactions across calls, email, chat and social media.
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Human-led intelligence, machine-driven scale
Total coverage
Sampling leaves most of your risk unseen. IQAS monitors every interaction, on every channel, in every language.
Human + AI in one loop
AI-driven evaluation validated by expert analysts — automated scale with human judgement where it counts.
Compliance assurance
Customisable rubrics, calibration tools and audit-ready evidence on every analysed interaction.
Coaching that lands
AI-powered, personalised coaching recommendations turn analysis into measurable agent improvement.
Three products. One quality engine.
InsightIQ
Automated and human-validated evaluation for operational, tactical and strategic analysis.
- ✓AI-driven evaluation
- ✓Custom rubrics & calibration
- ✓Compliance assurance
- ✓CRM integration
InteractIQ
Integrated coaching workflow with AI recommendations built on real interaction patterns.
- ✓Instant coaching prompts
- ✓Sentiment & escalation detection
- ✓Automated summaries
- ✓Voice of Customer analytics
ImpactIQ
Real-time agent performance tracking for team leaders and operations.
- ✓Live performance dashboards
- ✓Automated alerts & heatmaps
- ✓AI benchmarking
- ✓Disciplinary management
Ingest
Secure connectors pull calls, emails, chats and social interactions from your telephony and CRM stack — no workflow change.
Analyse
Speech analytics, sentiment and AI evaluation score every interaction against your performance framework — validated by human experts.
Act
Dashboards, alerts and coaching plans route insight to team leaders, insights and compliance — automatically.
Technology drives scale.
People drive performance.
Behind every automated score is a team of specialists, calibrators and coaches. The machine listens to everything; our people make sure it means something.
- ✓Expert analysts validate and calibrate every scoring model
- ✓Calibration workshops run with your own quality team
- ✓Dedicated coaching partners, not just dashboards
- ✓Support from people in Durban — not a ticket queue
Built for the moments that move revenue
Maximise conversion
AI-powered coaching and insight that lifts close rates and keeps sales conversations compliant.
Keep the customers you have
Data-driven trend identification surfaces churn signals early — before the cancellation call.
Service that adapts in real time
Live dashboards let team leaders correct course today, not at next month's performance review.
Trusted where the stakes are highest
Compliance without compromise
Every disclosure, every verification, every call — evidenced for regulators while lifting customer experience.
Claims & sales, evidenced
Script adherence and mandatory disclosures verified across policy sales, claims and service conversations.
Quality at volume
Millions of interactions across sales, service and retentions — analysed for quality and churn signals.